FAQ's
Shipping & Delivery
Where do we ship to?
We currently ship to the United States and Canada, with free shipping on all orders. At checkout, you can select your preferred shipping method. Once your order has shipped, you’ll receive a confirmation email with tracking details.
What is the delivery time?
We process all orders within 2-3 business days.
Once your order is shipped, you’ll receive a tracking code. While we do everything we can to ensure timely delivery, delays with carriers or customs are unfortunately outside of our control.
For more details, please see our Shipping & Returns page.
Can I track my order?
Yes. As soon as your order ships, you’ll receive an email with your tracking number. If you encounter any issues, contact us at help@luneactive.com.
Duties, Taxes & Payments
Do you cover duties and taxes?
Yes, we cover duties and custom fees.
What payment methods do you accept?
We accept:
American Express, Apple Pay, Google Pay, Mastercard, PayPal, Visa, and Klarna Afterpay, Shop pay.
Orders & Returns
What if my package is lost?
If your order appears to be lost in transit, please contact help@luneactive.com. We’ll do everything possible to assist. However, once proof of delivery is issued by the carrier, we cannot be held responsible.
What if my item arrives damaged, defective, or incorrect?
We sincerely apologize if this happens. Please email help@luneactive.com with your order number and a photo of the issue so we can resolve it quickly.
How do I return or exchange an item?
We offer a 14-day return window on eligible items. Products must be unworn, in original condition, with all tags attached. Final sale items and duties/taxes are non-refundable. Please see our Shipping & Returns page for full details.
Product & Fit
How do I find my size?
Our size guides are available on each product page. If you’re still unsure, our Customer Care Team is happy to help you find your perfect fit—email help@luneactive.com
Sustainability
How sustainable are your items?
Sustainability is at the heart of Lune Active. We are committed to responsible materials, mindful production, and transparent practices. Learn more on our Sustainability page.
Privacy & Data
Is my information kept private?
Yes. Your privacy is important to us. We only share information with third parties directly involved in processing or shipping your order. For more details, please see our Privacy Policy.