FAQ's
Shipping & Delivery
Where do we ship to and When to Expect Your Order?
We currently ship to the United States and Canada. We prepare every order with care and typically process orders within 2–3 business days. Once your order has shipped, you’ll receive a confirmation email with tracking details.
Once shipped, delivery generally takes 2–5 business days, depending on your location.
We are currently experiencing a high volume of orders, and some shipments may take a little longer than usual to process or arrive. Our team is working closely with our shipping partners to move every order as quickly and carefully as possible.
For more details, please see our Shipping & Returns page.
Questions about your order? Our Customer Care team is always happy to help at help@luneactive.com.
Duties, Taxes & Payments
Do you cover duties and taxes?
Yes, we cover duties and custom fees.
What payment methods do you accept?
We accept:
American Express, Apple Pay, Google Pay, Mastercard, PayPal, Visa, and Klarna Afterpay, Shop pay.
Orders & Returns
What if my package is lost?
If your order appears to be lost in transit, please contact help@luneactive.com. We’ll do everything possible to assist. However, once proof of delivery is issued by the carrier, we cannot be held responsible.
What if my item arrives damaged, defective, or incorrect?
We sincerely apologize if this happens. Please email help@luneactive.com with your order number and a photo of the issue so we can resolve it quickly.
How do I return or exchange an item?
We offer a 14-day return window on eligible items. Products must be unworn, in original condition, with all tags attached. Final sale items and duties/taxes are non-refundable. Please see our Shipping & Returns page for full details.
Product & Fit
How do I find my size?
Our size guides are available on each product page. If you’re still unsure, our Customer Care Team is happy to help you find your perfect fit—email help@luneactive.com
Sustainability
How sustainable are your items?
Sustainability is at the heart of Lune Active. We are committed to responsible materials, mindful production, and transparent practices. Learn more on our Sustainability page.
Privacy & Data
Is my information kept private?
Yes. Your privacy is important to us. We only share information with third parties directly involved in processing or shipping your order. For more details, please see our Privacy Policy.