Shipping & Returns
Shipping Policy
Where do we ship to?
We currently ship to the United States and Canada, with free shipping on all orders. At checkout, you can select your preferred shipping method. Once your order has shipped, you’ll receive a confirmation email with tracking details.
Delivery Time
Orders are processed within 3–5 business days during high-demand periods, plus delivery time (typically 2–3 business days, depending on your location). Please note that we cannot be held responsible for delays caused by carriers. For updates, our Customer Care team is always here to help at help@luneactive.com
Return Policy
We hope you love your Lune Active purchase! If something isn’t quite right, we’re here to help. You have 14 days from the day your order arrives to return or exchange your items. A $9 return fee applies to each return.
Return Conditions
To be eligible for a return:
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Items must be unworn, unwashed, and with all original tags attached
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Items must be purchased directly from www.us.luneactive.com
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Sale items marked 50% off or more are final sale (no returns, exchanges, or credits)
Returns that don’t meet these criteria will not be accepted.
How to Return
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Canada: Click here to initiate your return
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USA: Please contact help@luneactive.com to initiate your return
We recommend using a tracked shipping method, as we are not responsible for items lost in transit.
Refunds
Once your return is received and approved, your refund will be processed to your original payment method within 2–10 business days.