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Return Policy

We hope you love your Lune Active purchase! But if something isn’t quite right, we’re here to help.

 

Please note this return policy was updated on June 26th, 2025 

 

Return Window

 

You have 14 days from the day your order arrives to return or exchange your items.

 

 

Return Conditions

 

To be eligible for a return:

  • Items must be unworn, unwashed, and with all original tags attached

  • Items must be purchased directly from www.us.luneactive.com

  • Sale items sold at 50% (and more) are final sale  (no returns, exchanges, or credit can be applicable)

Returns that don’t meet these criteria won’t be accepted.

 

 

How to Return

 

For Canadian consumers to initiate a return please click here.

For American consumers to initiate a return please contact help@luneactive.com.

We recommend using a tracked shipping method, as we’re not responsible for items lost in transit.

 

 

Return Fees

 

  • A $9 return fee applies to each return

 

 

Refunds

 

Once we receive and approve your return, refunds will be processed to your original payment method within 2–10 business days.